Frequently Asked Questions

Which payment methods are supported through Speedybits.net?

In general, we support credit card payments (Visa, Master Card) and wire transfers. However, there might be additional payment options available, depending on your country. You will see all the available methods in the course of Bitcoin purchase.

Which cryptocurrencies are available?

As for now we support Bitcoin only.

How is exchange rate determined?

The rate is an average rate of the exchanges and miners we are working with, in order to provide the best and most accurate buy/sell rates.

When is the exchange rate determined?

The rate is determined once we receive the money and handle the order.

What is the exchange fee?

The fees range between 5% up to 8% depending on the payment method as well as your location. While making a purchase entering fiat amount, all applicable fees along with the BTC amount will be displayed on the dashboard, before completing the purchase.

How long should I wait until the crypto arrives my wallet?

Up to 24 hours.

Can I cancel my order?

You can cancel your order before receiving the crypto. Once the crypto arrives your wallet, there is no option to cancel the order.

Can I buy crypto without uploading my ID?

According to our KYC and AML policies, you must provide us with either passport, ID or driving license proving your identity.

What is Speedybits?

Speedybits is a cryptocurrency exchange platform that provides one of the fastest way to buy bitcoins. In order to purchase bitcoins you only have to create your account and make your order. We are going to take care of the remaining business connected with delivering cryptocurrency straight to you.

How can I open an account?

In order to open an account on Speedybits you have to enter and verify your e-mail through a message from Speedybits and your phone number through code via SMS.

Why do I need to register for an account?

In order to access all of our services, such as buying or exchanging cryptocurrencies, we require account verification. This helps us prevent fraud and ensure secure transactions and asset storage for all our clients. As soon as we are able to verify your information, your account will be validated and ready to go. You do not need to verify your information each time you make a transaction.

How can I create a wallet?

After creating account you automatically get your own personal wallet. If you want to know address of your wallet you should go to "Wallets" section and click "Receive" button.

Why do I need to provide my personal details?

Before creating your first order, we will need to know a little bit about you. As a secure financial service, Speedybits is required by law to implement basic Know Your Customer standards. This is to prevent fraud, the use of our services for illegal purposes, and to protect the rest of our clientele. Speedybits is committed to the highest security and privacy standards. Collecting basic account information helps us keep your account safe. The verification process is simple and very quick - once you've submitted your details, we'll quickly go through them to make sure everything is in order.

How can I send you these documents?

Please scan your documents, or take a high quality digital camera picture, save the images as jpegs, then send them to us via mail to support@speedybits.net or upload via your personal dashboard.

How do I know my documentaries are safe with you?

Speedybits holds the security of documentation at the highest priority, and treats all documents it receives with utmost respect and confidentiality. All files we obtain are fully protected using the highest possible level of encryption at every step of the review process.

How can I contact you?

If you have any inquiries regarding our services or if you are experiencing any technical issues we are happy to provide you with our feedback on possible problem solutions and on any questions that are interesting to you. You can contact us via contact form on our website in section “Contact us”, or you can send an e-mail directly to us: support@speedybits.net.